Treefellers Ltd privacy policy

Last updated: 2nd July 2009

Treefellers Ltd continually strives for excellent customer service and continual improvement. To do this we need to collect certain information about our potential and existing customers in order to provide and improve the services offered.

This policy details information about the information we collect, what it will be used for and how our customers (or website users) can control this information. We hope that it's clear and easy to understand - however please feel free to contact us if you have any questions. Enjoy!

What we collect;

• - Name, address, telephone numbers and email address
• - Details related to enquiry and/or service provided
• - Non personal information collected via website statistics services(website users only)

What we do with the information we gather

• - Use to undertake required services and internal record keeping of services provided/enquiries received.
• - From time to time, we may use your information to contact you for feedback of the service you received. Customer feedback is important - it helps us to improve our services and products.
• - We may periodically send promotional material to you about new products, special offers or other information which we think you may find interesting using the email address or address you provide.
• - We will NEVER sell, distribute or lease your personal information to third parties unless we are required by law to do so.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Do we use cookies?

What are cookies? A cookie is a small file which asks permission to be placed on your computer's hard drive - typically used to collect data for web site statistics etc.

Our website uses Google Analytics a web analytics service provided by Google, Inc. Google Analytics uses cookies to help analyse how people use our website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google uses this information to evaluate your use of our web site, compiling reports on web site activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

Links to other websites

Our website may contain links to other external websites of interest. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are NOT governed by this privacy statement.

How to control YOUR personal information

If you are concerned about any personal information that is collecetd by Treefellers Ltd, don't worry you can control the information in the following ways;

• - When completing any forms (paper or on this webiste), tick the box to indicate that you do not want us to send you any promotional material.
• - If you have previously agreed to us using your personal information for promotional purposes, you may change your mind at any time by writing to us or emailing us at info@treefellers.co.uk
• -You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to: Treefellers Ltd, 28 Cherry Road, Boughton, Chester, CH3 5DX.
• -If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
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• -You can refuse the use of cookies by selecting the appropriate settings on your browser.

Policy updates

We may be required to change this policy from time to time, at the top of this page, the date the policy was last updated is shown.

© Treefellers Ltd 2009